Losing clients is the biggest threat facing businesses today - and yet most companies don't even realize it. After making huge investments of time, money, and energy to acquire new clients, most companies see between 20-70% of those clients disappear in less than one hundred days. In an engaging and entertaining keynote, Joey Coleman will introduce you to The First 100 Days® methodology - a way of approaching your client experience and client service efforts that will turn new clients into lifelong fans. His presentation will feature research and case studies showing the importance of making a great impression and creating a remarkable experience in The First 100 Days of the client lifecycle. Designed to dramatically enhance the bottom line of your business, Joey will share: • How to maximize the beginning of the client lifecycle to increase engagement • How to reduce client churn and increase overall profits • How to identify your current clients' journey and then enhance it • How to get past clients to come back and book another trip with you Joey’s entertaining and actionable presentation will give you the tools you need to transform clients into powerful advocates for your brand. The typical business Joey works with sees an increase in profits of 25-100% and an increase in client referrals of more than 30%. You will leave his presentation with a proven road map for creating remarkable experiences that turn average clients into lifelong fans.