Jill Schiefelbein is an award-winning entrepreneur, a multiple-book author, and an oddly-good crocheter. She taught business communication at Arizona State University for 11 years before venturing into entrepreneurship. Jill’s business, The Dynamic Communicator®, helps organizations navigate the physical and digital communication spaces to attract customers, increase sales, and retain clients. She's also CXO--Chief Experience Officer--at synthetic media tech start-up Render, helping people create and deploy custom video and vocal avatars to improve their customer experience processes. Her latest book, Dynamic Communication: 27 Strategies to Grow, Lead, and Manage Your Business was a bestseller in multiple Amazon categories and was published by Entrepreneur Press. She's presently a doctoral candidate at the University of South Florida, researching the intersections of synthetic media, business-to-business sales, and customer experience.